Sprint: An Oxymoron

The faltering wireless carrier Sprint, I’ve discovered today, is an oxymoron. Far from being quick and speedy as their name might suggest, they’re really quite tortoise-like.

They’re sending me a demo unit (the HTC Touch), and I was told to expect it in two business days (which, at the time, meant delivery by Friday, November 16th). I called in today to inquire about my demo unit and was told that it was “about to ship.” I asked if it was normal for Sprint to wait five days before shipping out a product. Their response (if you can call it that) is that “it takes 2-3 business days to receive your product once shipped.” I didn’t ask about UPS or Fedex or whoever, I asked about why it hasn’t left the warehouse.  They didn’t want to elaborate on their slow-as-molasses order fulfillment.

Now I’m starting to understand why Sprint lost 337,000 customers last fiscal quarter.

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